Recensioni sul Color Set Personalizzato
644 Recensioni dei Clienti
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What a mess
Color bottle top was cracked and hair color went everywhere. That kit was worthless and I had to use the remaining kit I had. Spend more money on decent containers and less on packaging. Cancel my subscription.
Risposta Dai Nostri Esperti
Vincent - We value your feedback, and truly appreciate you reaching out. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Pas super
Mes cheveux blancs sur les côtés sont encore visibles
Risposta Dai Nostri Esperti
Simon U - Merci pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour remédier à cette situation. Dites-nous si nous pouvons vous aider davantage !
it did not cover enough of the grey
it did not cover enough of the grey, it does smell better than the store bought stuff.
Risposta Dai Nostri Esperti
Felipe - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take your feedback seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Not my favorite
The product is a 1 time use product. It is very watery and takes 30 minutes to develop. Not a fan.
Risposta Dai Nostri Esperti
Scott - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Never arrived
Looks legit but nothing ever was delivered - no tracking info - nada - maybe just another online scammer ?
Risposta Dai Nostri Esperti
Peter - We truly apologize to hear about your experience. We have reached out to you via email to see what we can do about remedying this situation. We take our clients' feedback to heart and continue to improve our products and service each and every day. Keep an eye on your inbox for more details.
Too expensive
I got it for my beard and it comes in larger size. Being a short beard it means I need to colour it a couple of times a week given the growth and how the roots shows quickly which means that this product is simply way too expensive.
Risposta Dai Nostri Esperti
Carlos - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
did not work ., hair still grey and took
did not work ., hair still grey on the sides and took 21 days delivery time. ridiculous
Risposta Dai Nostri Esperti
Jason - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Pas concluant
Et je ne veux plus de vos produits
Risposta Dai Nostri Esperti
Christian B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie satisfaction est primordiale pour nous. Nous allons vous contacter afin de vous aider. Veuillez vérifier vos e-mails pour plus d'information.
Not the right color
This is the second time that I ordered a color ( medium brown) with the company the first time was awesome, but this time the color it was darker than normal, so I didn't like that much
Risposta Dai Nostri Esperti
Michel - We never like to hear that our customers are unhappy with their color, which is why we have a Color Satisfaction Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Too long a process to complete
I don't think this does anything different to what I purchase from Boots. It takes twice as long as doesn't cover the whole hair with grey area. It's also more expensive
Risposta Dai Nostri Esperti
Joe N.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!