Recensioni sul Color Set Personalizzato
644 Recensioni dei Clienti
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Negative
If my order isn't canceld. The review is going to be a lot worse.
Risposta Dai Nostri Esperti
Hi Michael, we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We can confirm your account was turned off, however, your order began processing before this action was taken place! No need to worry! Our return process is very simple. Keep an eye on your inbox for more details.
Not great
Didn’t like it compared previous ones I used in fact pretty disappointed and do not wish to continue using it
Risposta Dai Nostri Esperti
PS L - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Just not working
I canceled my future deliveries. Please confirm.
Risposta Dai Nostri Esperti
Steve - We are so sorry to hear our color did not meet your expectations! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Colour never arrived.
Product was never delivered, then had the audacity to place me on an auto-order plan that was going to take more out of my credit card for a reorder on a product that was never delivered in the first place - Scam, stay away.
Risposta Dai Nostri Esperti
Gavin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Color by design
The color didn't really blend in the grays on my beard. Maybe I didn't leave it in long enough. The instructions say 10 minutes.
Risposta Dai Nostri Esperti
Omar - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us! Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Las canas
Cuando uso el producto en mi pelo lo uso por todo mi cabello y trato de ponerme en todas partes y al final siempre me quedan los pelos pequeños blanco h hasta la barba también no me cubre todo el cabello
Risposta Dai Nostri Esperti
Nelson - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudar.
Natural hair color
Hi I’m using this color from 4 months but still i have a grey hairs as you guys promised it’ll back to normal hair after some time I didn’t get any good results from this color . Maybe I’ll unsubscribe this service if I’ll not get a good result . First thing it’s also expensive and results is also zero i want my natural color of my hair i still have so many white hairs . No improvement after using this color Honestly I’m not satisfied from your color I think my hair color will change back to natural but still i have same white hair I wasted my time and money alsooo 🙄🙄 Regard Muhammad Usman
Risposta Dai Nostri Esperti
Hi Muhammad! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Still see grey
Still see grey
Risposta Dai Nostri Esperti
Mark - Thank you for your feedback on your color. Ar Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Poor Quality
Didnt Work
Risposta Dai Nostri Esperti
Fared M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It works but the bottle is wasted
It loses its colour too quick in certain areas.
Risposta Dai Nostri Esperti
Seymour M. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!